Customer Stories
Planning an accessible holiday can feel very different from booking a standard getaway, especially when you need confidence that the right support, accommodation and travel arrangements will be in place. Our customer stories give you a real insight into how accessible holidays work in practice, from the first enquiry to the journey home. Our customers’ stories give an insight into how we manage any issues that might arise on holiday to ensure your trip runs as smoothly as possible.
“Having used this company many times now, I feel confident in all of the team
We had an amazing experience
easy flights, transfers and great accommodation”
Accessible Safari
Our client asked us to book an accessible safari getaway in Kenya’s beautiful Masai Mara National Park. This was possible thanks to Kenya’s adapted safari infrastructure, including adapted game vehicles. However, we were faced with a problem; due to the state of the roads between Nairobi and the Masai Mara, travelling overland was not possible. Furthermore, our client’s needs meant that the timings of domestic flights were incompatible with their care schedule. We thought about how we would tackle the issue and finally settled on chartering an accessible private plane between Nairobi and the Masai Mara to overcome the barriers. This shows that no issue is too large for us to tackle and that a solution can be found to any problem, even if it means thinking outside the box.
24/7 Support
In this case, our client trusted us to ensure that their first accessible holiday went as smoothly as possible. We know first-hand that planning an accessible holiday can be stressful, and this was no exception, so our client trusted us to manage all the details for them, including equipment hire and WAV transfers. We immediately engaged with our network of reputable suppliers to ensure everything would be in place for their arrival, but in this case, they still felt anxious to travel. By booking with World Accessible Holidays, they were able to access 24/7 support from our team, both before and during their trip, which made them feel much less anxious, so much so that after a successful first trip, they have continued to travel. This shows clearly our commitment to supporting our customers in any way we can throughout their trips
Your dream accessible getaway with World Accessible Holidays is only a click away. Get in touch today!
