Tour Operator Terms and Conditions
WORLD ACCESS TRAVEL LTD
BOOKING TERMS & CONDITIONS
These Booking Conditions, together with our Privacy Policy and where your holiday is booked via our website, our Website Terms of Use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with WORLD ACCESS TRAVEL LTD, C/O Gryson House The Grove, Pontllanfraith, Blackwood, United Kingdom, NP12 2EQ & COMPANY NO. 14646308 (“we”, “us”, “our”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
a. he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
b. he/she consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);
c. he/she is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
d. he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
IT IS IMPORTANT THAT YOU READ THESE BOOKING TERMS AND CONDITIONS PRIOR TO MAKING YOUR BOOKING AS THEY WILL FORM THE BASIS OF YOUR CONTRACT WITH US:
1. ACCESSIBLE HOLIDAYS
We specialise in providing accessible holidays and select holidays likely to be suitable for customers. We investigate with transport and accommodation providers and local guides to assess the accessibility and constraints of their arrangements so you can make an informed choice if a property is suitable for you.
It is extremely important that you notify us or your Travel Agent before booking, of any specific needs you or any member of your party may have (e.g wheelchair assistance, adapted vehicles and bathrooms etc so that we can make the best arrangements possible, but it is your responsibility to determine from the information we provide that the chosen holiday is suitable for your party.
2. SPECIAL REQUESTS
If you have any special requests that do not form part of any packages described on our website please let us know at the time of booking. These will be passed on to the relevant supplier but we cannot guarantee that these will be met.
3. BOOKING AND PAYING FOR YOUR ARRANGEMENTS
A booking is made with us when you pay us a deposit (or full payment if you are booking within 70 days of departure) and we issue you with a booking confirmation. We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking including any special arrangements and will be sent to you or your travel agent. If your confirmed arrangements include a flight, we (or if you booked via an authorised agent of ours, that agent) will also issue you with an ATOL Certificate. Upon receipt, if you believe that any details on the ATOL Certificate or booking confirmation or any other document are wrong you must advise us immediately as changes can not be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets). For packages booked at least 12 weeks from the departure date we require a deposit. The actual deposit amount will be shown on our booking proposal and will be confirmed at the time of booking. Your full balance due date will be noted on your Booking Form and Invoice. Your deposit is used to secure your arrangements with our external Suppliers and is usually non-refundable. For packages booked within 12 weeks from the package start date, your full balance is payable upon booking and should you wish to cancel, cancellation charges will apply as listed in Clause 7. Please note: In the event of any conflict between any special offers on our website and the price quoted by our reservations department, the price quoted by our reservations department will prevail.
SURCHARGES
We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays. We also reserve the right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in: the price of the carriage of passengers resulting from the cost of fuel or other power sources;
a) the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and
b) the exchange rates relevant to the package. Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers. However, if this means that you have to pay an increase of more than 8% of the price of your confirmed holiday (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should the price of your holiday go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee of £35. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. There will be no change made to the price of your confirmed holiday within 20 days of your departure nor will refunds be paid during this period.
4. JURISDICATION AND APPLICABLE LAW
These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.
5. CUTTING YOUR HOLIDAY SHORT
If you are forced to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
6. IF YOU CHANGE YOUR HOLIDAY
If you wish to change any part of your booking for example, your chosen departure date or accommodation, after our confirmation invoice has been issued, you must inform us in writing as soon as possible by emailing paula@worldaccesstravel.co.uk or sending written notice to 32 Bassetts Field, Cardiff, CF14. This should be done by the first named person on the booking or your Travel Agent. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of £35 per person per change, as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with clause
7.
Transfer of Booking:
If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:
i) that person is introduced by you and satisfies all the conditions applicable to the holiday;
ii) we are notified not less than 7 days before departure;
iii) you pay any outstanding balance payment, an amendment fee of [£50] per person transferring, as well as any additional fees, charges or other costs arising from the transfer;
and
iv) the transferee agrees to these booking conditions and all other terms of the contract between us. You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 8 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services. The cost of your packages is calculated depending on the number of passengers booked. If you wish to amend the number of passengers on your booking, the total package price will be recalculated on based on the new party size.
Important Note: Certain arrangements may not be amended or transferred after they have been
confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the
arrangements. You will be advised of any such changes prior to confirming your booking. Any
amendments to scheduled flights will be subject to the individual airline policy in place which is
beyond our control. In some cases, amendments to scheduled flights may mean cancellation
and re-booking. In these circumstances you will be liable to pay the airline charges and
cancellation fees, in addition to any amendment fees we charge..
7. IF YOU CANCEL YOUR PACKAGE BEFORE DEPARTURE
If you or any other member of your party decides to cancel your confirmed booking you must notify us in
writing by emailing paula@worldaccesstravel.co.uk or sending written notice to 32 Bassetts Field,
Cardiff, CF14. This should be done by the first named person on the booking or your Travel Agent. Any
cancellation notices should be marked ‘URGENT — CANCELLATION NOTIFICATION’. Your notice of
cancellation will only take effect when it is received in writing by us at our offices and will be effective
from the date on which we receive it. You must keep a copy of your written cancellation request in case
of any discrepancies and we would advise you to check that your cancellation request has been
received and actioned by us.
Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as
follows:
Period before departure in which you notify
us
Cancellation Charge
More than 70 days Deposit only
More than 53 days 30% of holiday cost or loss of deposit whichever
more
More than 36 days 50% of holiday cost or loss of deposit whichever
more
More than 22 days 70% of holiday cost or loss of deposit whichever
more
More than 15 days 90% of holiday cost or loss of deposit whichever
more
Less than 15 days 100% of holiday cost or loss of deposit whichever
more
Please note that insurance premiums and amendments charges are not refundable in any
circumstances. Important Note: Certain arrangements may not be amended after they have been
confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of
that part of the arrangements in addition to the charge above. If the reason for your cancellation
is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us.
Should one or more member of a party cancel, it may increase the per person holiday price of
those still travelling and you will be liable to pay this increase.
Cancellation by You due to Unavoidable & Extraordinary Circumstances:
You have the right to cancel your confirmed holiday before departure without paying a cancellation
charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday
destination or its immediate vicinity and significantly affecting the performance of the holiday or
significantly affecting the transport arrangements to the destination. In these circumstances, we shall
provide you with a full refund of the monies you have paid but we will not be liable to pay you any
additional compensation. Please note that your right to cancel in these circumstances will only apply
where the Foreign, Commonwealth and Development Office advises against travel to your destination
or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary
circumstances” means warfare, acts of terrorism, significant risks to human health such as the
outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes
or weather conditions which make it impossible to travel safely to the travel destination.
This clause outlines the rights you have if you wish to cancel your booking. Please note that there is
no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation
and Additional Charges) Regulations 2013.
8. IF WE CHANGE OR CANCEL YOUR HOLIDAY
It is unlikely that we will have to make any changes to your travel arrangements, but as we plan the
arrangements many months in advance, occasionally, we may have to make changes and we reserve
the right to do so at any time.
Most changes will be minor and we will advise you or your travel agent of them at the earliest possible
date. Please note that no compensation is payable in respect of minor changes. Please note that
Airlines referred to in our brochure may be subject to change.Such a change is deemed to be a minor
change. Other examples of minor changes when we notify you before the start of your holiday include
alteration of your scheduled outward/return flight departure time of less than 12 hours, changes to
aircraft type, change of accommodation to another of the same standard or higher with the same
facilities in the same resort area, or a change of departure airport to one within the same region.
If we make a major change, you can either have a refund of all monies paid or accept an offer of
alternative travel arrangements of comparable standard from us, subject to availability. Major changes
may include the following:
a) A change to your arrangements whereby your confirmed mobility arrangements cannot be
provided;
b) A change to your flight departure time by over 12 hours;
c) A change to your accommodation to that of a lower standard or classification;
d) A change your accommodation to different resort area;
e) A change of UK departure airport except changes between the following regional airports;
The London airports: Gatwick, Heathrow, Luton, Stansted, London City and Southend
The South Coast airports: Southampton, Bournemouth and Exeter
The South Western airports: Cardiff and Bristol
The Midlands airports: Birmingham and East Midlands
The Northern airports: Liverpool, Manchester and Leeds Bradford
The North Eastern airports: Newcastle and Teesside
The Scottish airports: Edinburgh, Glasgow, Prestwick and Aberdeen.
You will have the choice of accepting the change of arrangements; or accepting an offer of alternative
travel arrangements from us, if available; or cancelling your booked holiday and receiving a full refund of
all monies paid. If the alternative arrangements selected are of a lower price than those originally
confirmed, the difference will (if already paid) be refunded to you. If the alternative is more expensive
you must pay the difference in price. The refund will not include any administration amendment fees or
any other costs if you have previously changed your booking.
If we notify you that we can no longer offer your confirmed mobility arrangements and we do not
hear from you within 7 days, we will contact you again. If you fail to respond again, we will assume
that you have chosen to cancel your booking. For all other major changes, you must notify us of
your choice to accept the alternative arrangements or cancel within 7 days of our offer. If we do not
hear from you within 7 days, we will contact you again to request notification of your choice. If you
fail to respond again, we will assume that you have chosen to accept the change or alternative
booking arrangements.
If you accept the alternative arrangements, the contract between us will be varied to incorporate the new
arrangements.
In the case of a major change as defined by this section, except where the major change arises due
to reasons of events beyond our control (see clause 9), we will pay compensation as detailed
below. Please note: we will only make one payment for each full-fare paying adult in the holiday
booking. Any children not paying the full adult fare will receive 50% of these amounts.
Notification Period Cancellation Charge:
84 days and over £5pp
Between 83 to 29 days £10pp
Between 28 to 14 days £20pp
Less than 13 days £30pp
Cancellation: We will not cancel your travel arrangements less than 70 days before your departure
date, except for reasons of Events Beyond Our Control ( see Clause 9 ) or failure by you to pay the final
balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required
for a particular travel arrangement is not reached.
9. EVENTS BEYOND OUR CONTROL
Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you
compensation if our contractual obligations to you are affected by “Events Beyond our Control”. For the
purposes of these Booking Conditions, Events Beyond Our Control means any event beyond our or our
supplier’s control, the consequences of which could not have been avoided even if all reasonable
measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil
strife, significant risks to human health such as the outbreak of serious disease at the travel destination
or natural disasters such as floods, earthquakes or severe weather conditions which make it impossible
to travel safely to the travel destination or remain at the travel destination, the act of any government or
other national or local authority including port or river authorities, industrial dispute, labour strikes, lock
closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems
with transport and all similar events outside our or the supplier(s) concerned’s control.
Please Note: Cancellation terms and charges will apply where you wish to cancel due to mild inclement
weather conditions at your chosen destination. If the reason for your cancellation is covered under the
terms of your insurance policy, you may be able to reclaim these charges from your travel insurance
company.
10. EXCURSIONS AND ANCILLARY PRODUCTS
Excursions, other tours or ancillary products that you may choose to book or pay for with a company
other than WORLD ACCESS TRAVEL LTD, before or whilst you are on holiday are not part of your
package holiday provided by us. Your contract will be with the operator of the excursion, tour or ancillary
product and not with us.
11. INSOLVENCY PROTECTION
WORLD ACCESS TRAVEL LTD is a company committed to customer satisfaction and consumer
financial protection. We are therefore pleased to announce that, at no extra cost to you, and in
accordance with ”The Package Travel, Package Tours Regulations” all passengers booking with
WORLD ACCESS TRAVEL LTD are fully insured for the initial deposit, and subsequently the balance of
monies paid as detailed in your booking confirmation form. Your money is fully protected and is held
within an independent Trust Account, managed by Protected Trust Services Ltd of 307-315 Holdenhurst
Rd, Boscombe, Bournemouth BH8 8BX and its Trustees, chartered accountants – Elman Wall Ltd of 8th
Floor, Becket House, 36 Old Jewry, London EC2R 8DD.
For flight-based holidays this is through our Air Travel Organisers Licence number 12434. When you
buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This
lists what is financially protected, where you can get information on what this means for you and who to
contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a
suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an
alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at
no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will
perform those obligations and you agree to pay any money outstanding to be paid by you under your
contract to that alternative ATOL holder. However you also agree that in some cases it will not be
possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under
the ATOL scheme (or your credit card issuer where applicable). If we are unable to provide the services
listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of
insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you
under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to
those Trustees any claims which you have or may have arising out of or relating to the non-provision of
the services, including any claim against us, the travel agent (or your credit card issuer where
applicable). You also agree that any such claims may be reassigned to another body, if that other body
has paid sums you have claimed under the ATOL scheme.
12. PROMPT ASSISTANCE IN RESORT
If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such
prompt assistance as is appropriate in the circumstances. In particular, we will provide you with
appropriate information on health services, local authorities and consular assistance, and assistance
with distance communications and finding alternative travel arrangements. Where you require
assistance which is not owing to any failure by us, our employees or sub-contractors we will not be
liable for the costs of any alternative travel arrangements or other such assistance you require. Any
supplier, airline or other transport supplier may however pay for or provide refreshments and/or
appropriate accommodation and you should make a claim directly to them. Subject to the other
terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in
the above circumstances, if you fail to obtain our prior authorisation before making your own travel
arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event
that the difficulty is caused intentionally by you or a member of your party, or otherwise through your
or your party’s negligence.
13. BEHAVIOUR
All our customers are expected to conduct themselves in an orderly and acceptable manner and not to
disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager or any other
person in authority, your behaviour or that of any member of your party is causing or is likely to cause
distress, danger or annoyance to any other customers or any third party, or damage to property, or to
cause a delay or diversion to transportation, we reserve the right to terminate your booking with us
immediately. In the event of such termination our liability to you and/or your party will cease and you
and/or your party will be required to leave your accommodation or other arrangements immediately.
If you are prevented from utilising your aircraft seat and/or booked accommodation because in the
opinion of us, any hotel manager, aircraft personnel or any other person in authority your behaviour or
that of any other member of your party is causing or likely to cause disturbances, discomfort or damage
to any other persons or property, we reserve the right to terminate your booking with us immediately and
you will be required to leave your accommodation or other arrangements immediately. Full cancellation
charges will apply (if applicable) and any extra costs incurred in making alternative arrangements will be
payable by you.
For the avoidance of doubt, we will have no further obligation to assist you with alternative
arrangements. No refunds for lost accommodation or any other arrangements will be made and we will
not pay any expenses or costs incurred as a result of termination
You and/or your party may also be required to pay for loss and/or damage caused by your actions and
we will hold you and each member of your party jointly and individually liable for any damage or losses
caused by you or any member of your party. Full payment for any such damage or losses must be paid
directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be
responsible for meeting any claims (including legal costs) subsequently made against us as a result of
your actions together with all costs we incur in pursuing any claim against you.
We cannot be held responsible for the actions or behaviour of other guests or individuals who have no
connection with your booking arrangements or with us.
Your accommodation is only for the use of passengers as confirmed by us and shown on your
confirmation invoice. Sub-letting, sharing or assigning the accommodation is prohibited, as are overnight
guests. We will hold you and each member of your party jointly and individually liable for any cost
incurred for any prohibited sub-letting of your accommodation.
Accommodation management may require a breakage/ damage deposit upon arrival. These are
refundable at the end of your stay provided the accommodation is left in good condition.
14. OUR LIABILITY TO YOU
We will accept responsibility for the arrangements we agree to provide or arrange for you as an
“organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out
below and as such, we are responsible for the proper provision of the travel services specifically
included in your package, as set out in your booking confirmation invoice, itinerary and the
information we provided to you regarding the services prior to booking. Please note that we shall not
be responsible for any additional services provided to you, whether provided by the travel service
providers or otherwise, which are not set out in your booking confirmation, itinerary and the
information we provided to you regarding the services prior to booking.
We will not be responsible or pay you compensation for any personal injury or death unless you are
able to prove that it was caused by our negligence or the negligence of our suppliers.
We will not be responsible or pay you compensation for any injury, illness, death, loss, damage,
expense, cost or other claim of any description if it results from:
the acts and/or omissions of the person affected; or
the acts and/or omissions of a third party unconnected with the provision of the services contracted
for and which were unforeseeable or unavoidable; or
Events Beyond Our Control (as defined in clause 9).
We limit the amount of compensation we may have to pay you if we are found liable under
this clause:
Loss of and/or damage to any luggage or personal possessions and money: the maximum
amount we will have to pay you in respect of these claims is an amount equivalent to the excess on
your insurance policy which applies to this type of loss per person in total because you are required
to have adequate insurance in place to cover any losses of this kind.
Claims in respect of international travel by air, sea and rail, or any stay in a hotel:
The extent of our liability will in all cases be limited as if we were carriers under the appropriate
Conventions, which include The Warsaw/Montreal Convention (international travel by air); The
Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail
travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of
these Conventions from our offices. Please contact us. In addition, you agree that the operating
carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When
arranging transportation for you, we rely on the terms and conditions contained within these
international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms
and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well
as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be
included by reference into this contract.
In any circumstances in which a carrier is liable to you by virtue of EC 261/2004 (denied boarding
and flight disruption), any liability we may have to you under our contract with you, arising out of the
same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we
were a carrier.
When making any payment, we are entitled to deduct any money which you have received or are
entitled to receive from the transport provider or hotelier for the complaint or claim in question.
Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those
services set out in the booking confirmation invoice, itinerary and the information we provided to you
regarding the services prior to booking and we don’t remedy or resolve your complaint within a
reasonable period of time, and this has affected the enjoyment of your package holiday you may be
entitled to an appropriate price reduction or compensation or both. You must inform us without
undue delay of any failure to perform or improper performance of the travel services included
in this package. The level of any such price reduction or compensation in respect of any claim for
damages or compensation whatsoever will be calculated taking into consideration all relevant
factors such as but not limited to: following the complaints procedure as described in these Booking
Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the
overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our
supplier(s) have been negligent if you wish to make a claim against us
It is a condition of our acceptance of liability under this clause that you notify any claim to us and our
supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18
years) must also assign to us or our insurers any rights they may have to pursue any third party and
must provide ourselves and our insurers with all assistance we may reasonably require.
Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any
description: which on the basis of the information given to us by you concerning your booking prior
to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract
with you; relate to any business; indirect or consequential loss of any kind.
We will not accept responsibility for services or facilities which do not form part of our agreement or
where they are not advertised in our brochure. For example any excursion you book whilst away, or
any service or facility which your hotel or any other supplier agrees to provide for you.
Where it is impossible for you to return to your departure point as per the agreed return date of your
package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any
necessary accommodation (where possible, of a comparable standard) for a period not exceeding
three nights per person. Please note that the 3 night cap does not apply to persons with reduced
mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical
assistance, provided we have been notified of these particular needs at least 48 hours before the
start of your holiday. For the purposes of this clause, “unavoidable and extraordinary circumstances”
mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious
disease at the travel destination or natural disasters such as floods, earthquakes or weather
conditions which make it impossible to travel safely back to your departure point.
15. IF YOU HAVE A COMPLAINT
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and us
immediately, who will endeavour to put things right. Any complaint should be made in writing to us by
contacting paula@worldaccesstravel.co.uk
It is strongly suggested that you communicate any complaint to the supplier of the services in question
as well as to us without delay and ensure it is recorded whilst in resort. If you fail to follow this simple
procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst
you were in resort and this may affect your rights under this contract.
If your complaint is not resolved locally, please follow this up within 28 days of your return home by
writing to our Customer Services Department at C/O Gryson House The Grove, Pontllanfraith,
Blackwood, United Kingdom, NP12 2EQ giving your booking reference and all other relevant
information. Please keep your letter concise and to the point. This will assist us to quickly identify your
concerns and speed up our response to you.
In the event that you are not satisfied with the handling of your complaint, you can use the Protected
Trust Service Resolution Process:
https://www.protectedtrustservices.com/consumer/about/resolution-process/
16. OTHER IMPORTANT INFORMATION
All the times quoted on your documentation are local times.
It is important that your check-in for your flights at least 2-3 hours before your scheduled flight departure
time. If you do not check in for your outward flight, your return flight maybe automatically cancelled.
Please contact us immediately if you fail to check in for your outbound and still wish to utilise your other
travel arrangements. Whilst will attempt to accommodate your request, we cannot accept liability if your
onward travel arrangements are cancelled due to your failure to check in for your outward flight.
Outside of peak season it is common for facilities and services to be less widely available, both in your
accommodation and in your holiday resort generally and certain features may be withdrawn due to lack
of demand. We have no liability to you for features withdrawn when features are withdrawn due to a lack
of demand.
Further to the above, Public Holidays and religious festivals also affect the availability of resort and hotel
facilities. The relevant National Tourist Office can provide details of such events and further information
regarding your chosen holiday resort. We have no liability to you for features withdrawn when features
are withdrawn due to Public Holidays or Religious festivals.
All-inclusive normally includes all meals and some local drinks during designated times of the day.
The choice of drinks available varies from property to property and is subject to change.. .
Room Only includes a room without cooking facilities and no included meals or drinks.
Self Catering includes cooking facilities in the room but no included meals or drinks.
Bed & Breakfast includes a room with or without cooking facilities, breakfast but no drinks other than
those included in the breakfast arrangements of the property
Half Board includes a room with or without cooking facilities, breakfast and dinner but no drinks
other than those included in the breakfast or dinner arrangements of the property, dinner may be
interchanged with lunch depending on the specific properties rules.
Full Board includes a room with or without cooking facilities, breakfast, lunch and dinner but no
drinks other than those included in the arrangements of the property
In-Flight meals may be subject to an optional charge. Meals are not included unless specified on your
booking confirmation. Some airlines may not permit pre-bookable in-flight meals which alternatively may
be purchased on board the aircraft.
Some airline regulations state that women who are 28 weeks or more into pregnancy at the time of
return travel must have a doctor’s certification stating that they are fit to travel. Normally, permission to
travel is refused after 32 weeks. We can only accept your booking upon the clear understanding that we
cannot be liable if any airline refuses to accept you or any member of your party as a passenger for this
reason.
Some airline regulations state that travellers with medical conditions require a fit to fly letter from a
medical professional. We can only accept your booking upon the clear understanding that we cannot be
liable if any airline refuses to accept you or any member of your party as a passenger should you be
unable to provide the clearance to fly from a medical professional.
Local Resort and/or Tourist Taxes and charges may be payable locally upon your arrival at the property.
In addition to this, extra charges and deposits may apply for local services such as sports equipment or
hire; drinks and food items purchased outside of your meal plan; laundry services; beach
umbrellas/chairs hire; room service; air-conditioning and fridges.
17. INSURANCE
Adequate travel insurance is a condition of your contract with us. You must be satisfied that your
insurance fully covers all your personal requirements including pre-existing medical conditions,
medical equipment, cancellation charges, medical expenses and repatriation in the event of accident
or illness. If you choose to travel without adequate insurance cover, we will not be liable for any
losses howsoever arising, in respect of which insurance cover would otherwise have been available.
We also recommend that you take out sufficient insurance for any excursions or other activities
purchased from external providers that do not form part of your package.
18. PASSPORT, VISA AND IMMIGRATION
It is your responsibility to check and fulfil the entry, passport, visa, health and immigration requirements
applicable to your itinerary. We can only provide general information about this. You must check
requirements for your own specific circumstances with the relevant Embassies and/or Consulates and
your own doctor as applicable. Requirements do change and you must check the up to date position in
good time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your
passport is in its final year, you should check with the Embassy of the country you are visiting. For
further information contact the Passport Office on 0870 5210410 or visit
https://www.gov.uk/browse/citizenship/passports.
Special conditions apply for travel to the USA, and all passengers must have individual machine
readable passports. Please check https://uk.usembassy.gov.
For European travel you should obtain a UK Global Health Insurance Card (UK GHIC) prior to departure
unless you are able to rely upon an existing European Health Insurance Card (EHIC).
For travel to Norway, Iceland, Liechtenstein and Switzerland, UK GHIC and EHIC can not be used for
medical treatment. Passengers to these destinations should obtain comprehensive medical insurance
prior to departure, including cover for emergency medical treatment and associated costs.
Up to date travel advice can be obtained from the Foreign, Commonwealth and Development Office,
visit https://www.gov.uk/travelaware.
Non British passport holders, including other EU nationals, should obtain up to date advice on entry, passport, visa, health and immigration requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling, We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any entry, passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any entry passport, visa, immigration requirements or health formalities.
Please note: The impacts of Brexit may change your visa, ticket and health requirements. Third country nationals may require an airport transit visa when passing through EU Member States. There is the potential for disruption at borders when travelling between the UK and EU Member States and you should allow sufficient time for this when planning any onward travel. You should check any impacts of Brexit on your travel, in advance of your departure, to ensure that you fulfil the requirements post-Brexit, including any passport validity requirements.
19. BROCHURE AND WEBSITE ACCURACY
We endeavour to provide the products and services set out in our brochures and on our website, however these and prices are subject to availability at time of booking. We will provide you with the latest prices prior to booking so that you can make a decision on whether to proceed. The information in our brochures is checked and is known to be correct on the date the brochure went to print. The print date can be found in the brochure. However, as this is many months before you take your holiday and despite careful checks, errors or changes may occur after the date of publication. If we are made aware of such errors, we will of course endeavour to inform you of them at the time of Booking. To ensure you have up to date information please check with us by calling 02921 283143.
20. INFANTS
Infants must be under 2 years of age on the date of their return flight. Some airlines charge a fee for the carriage of infants. This varies from airline to airline and actual costs will be advised to you prior to booking. You should require a cot, you should notify us prior to booking and we will request this with the accommodation provider. As the provision of cots is subject to availability, we cannot guarantee that your request for a cot will be fulfilled. Please note extra charges may be applied for the provision of a cot.
21. FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE ADVICE
You are responsible for making yourself aware of Foreign, Commonwealth and Development Office (FCDO) advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the FCDO to avoid or leave a particular country may constitute Events Beyond Our Control. (See clause 9).
